Welcome to Soled Med – we are committed to protecting your privacy and ensuring that your personal data is treated carefully, responsibly and in accordance with applicable legislation. This privacy policy explains how we collect, use, store and protect your personal information when you use our website soled.al, including all its subpages and functionalities.
1. Who are we?
This site is owned and operated by Soled Med, headquartered at Lake View Residences, Building B, Floor 4, Tirana 1001, Albania. We offer services and products in the fields of physiotherapy, aesthetics, laboratory analysis, distribution and online sales through SoledMed Shop.
2. What data do we collect?
While using our site, we may collect various personal and non-personal data as follows:2.1. Personal data:
- First and last name
- Email address
- Phone number
- Physical address for shipments or invoices
- Medical data related to physiotherapy and laboratory tests (only with your express consent)
- Payment details (e.g. via Stripe, PayPal or other methods used)
- History of orders or reservations made
2.2. Technical data:
- IP address
- The device and type of browser you are using
- Operating system
- Session and site navigation information
- Cookies and similar technologies for analysis and marketing
3. How do we collect data?
We collect data through:
Contact forms
Booking forms for treatments
Account registration (if applicable)
Purchases at SoledMed Shop
Newsletter (with voluntary subscription)
Cookies and analytical scripts (e.g., Google Analytics, Facebook Pixel)
4. Use of your data
We use personal data for the following purposes:
To provide and improve our services
To communicate with you regarding reservations, questions or support
To ship products and manage shipments
To analyze the use of our site and improve the user experience
For email or SMS marketing, only with your consent
To fulfill legal or contractual obligations
5. Data retention
Your data will be retained for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g. for accounting purposes or tax obligations).
6. Sharing data with third parties
We do not sell or trade your personal information with third parties. We may only share your information with:
Technical service providers (e.g., hosting, email marketing, online payments)
Third parties for deliveries or logistics (e.g., transportation companies)
Legal authorities, if required by law
All third parties we collaborate with are required to respect our privacy standards.
7. Data security
We implement advanced security measures to protect your data, including:
Encryption of data transmission via HTTPS/SSL
Access restricted to authorized personnel only
Server protection systems (firewall, antivirus)
Regular backups and security risk management
8. Your rights as a user
You have the right to:
Request copies of your data we hold
Correct incorrect data.
Request deletion of data (when no longer needed)
Restrict or object to processing
Request data transfer (in computer-readable format)
Withdraw consent to marketing at any time
To exercise these rights, please contact us at:
📧 info@soled.al
9. Cookies and tracking technologies
We use cookies to:
Remembering user preferences
Analyze visitor behavior on the site
Offer personalized ads through platforms like Facebook and Google
You can control or delete cookies through your browser settings.
10. Third-party services
Our site may contain links or integrations with other services such as:
Google Maps (for our location)
Instagram or Facebook (for social updates)
Payment platform (Stripe, PayPal, etc.)
We are not responsible for the privacy policies of these external services. We advise you to read their policies before interacting with them.
11. Changes to this policy
This policy may be updated from time to time. Any changes will be posted on this page with the relevant update date. We encourage you to check back periodically for any changes.